Our Commitment to Your Safety
We opened 4 Star Plumbing Services years ago with the mission to help people through difficult times and make the world a better place. We have centered our business on protecting, enriching and making your home a sanctuary. In this uncertain time of COVID-19, the one thing that remains unchanged is our commitment to our customers and keeping you safe. Our heart is with you, your families and our 4 Star family. We thank you for your continued trust.
During this time, we will continue to operate like family, and that means following or exceeding all protocol to keep our customers and team safe. Here are just some of the steps we have taken so far, in accordance with the Center for Disease Control (CDC) and the World Health Organization (WHO), and we are actively monitoring this changing situation to look for areas to increase precaution.
- Customer Call Center: We have increased our already frequent disinfecting of all commonly touched areas, such as door handles, key boards, desk tops, and computers. Additionally, we continue to re-train and remind our Customer Care team to practice heightened health
measures, including regular hand washing, social distancing, and staying at home when feeling sick or after travel.
- Service Calls and Technicians: We continue to provide all technicians with gloves and footwear covers, as well as hand sanitizer so they may disinfect between stops. We are also ensuring our technicians are healthy by confirming they do not have a temperature and continuing our daily practice of disinfecting all of our service trucks.
- Our Team: We are a family here at 4 Star Plumbing Services, and the health, safety and well- being of our team is our greatest concern. We are taking every measure to protect our associates, including encouraging remote work wherever possible, implementing a two-week travel quarantine if necessary, and providing the support, resources, and information to stay safe and informed.
We want you to feel confident in your service experience throughout and beyond this challenging time. Our doors remain open, and you may also visit us 24/7 at www.4starservices.com for any plumbing service you may need.
We are here for you, and our prayers are with you all. Thank you for being a part of our 4 Star family.